FAQs
How do I purchase a watch from Epic Watches?
For watches ready to ship, simply add the item to your cart and checkout using your preferred method. For special orders or price requests, contact us via email, phone, or text. Our team will assist you through each step to ensure full satisfaction.
Do you accept offers or negotiate prices?
We welcome reasonable offers on select models. Use the “Ask a Question” feature on applicable listings or contact us directly for inquiries.
Are discounts available?
Competitive pricing is our standard. Discounts may be offered for payments made via bank wire to avoid processing fees. Reach out to discuss options for your next acquisition.
Can I customize my watch?
Currently, customization services are not offered.
Are all watches authentic?
Yes. We guarantee every timepiece is 100% authentic, backed by our full authenticity guarantee. If authenticity is in question, we offer a complete refund.
Are pre-owned watches serviced?
All pre-owned watches undergo thorough inspection and servicing by certified watchmakers or brand-authorized centers to ensure excellent condition.
Do your watches come with original boxes, papers, and serial numbers?
Most watches include original packaging and documentation unless clearly indicated otherwise. Every watch is sold with its original serial number to ensure traceability and authenticity.
Do watches include all original bracelet links?
Unless specified, original bracelet links are included with watches that have bracelets.
Do you offer a warranty?
We provide a one-year service warranty on all purchases.
Are the photos of the actual watch for sale?
While we strive to showcase the exact watch, due to inventory changes, images may occasionally represent a similar model. Contact us for specific photos or to arrange a virtual viewing.
How is my transaction secured?
We employ the latest payment security technology, including 256-bit SSL encryption, to protect your personal data. Your privacy and security are paramount.
How fast is shipping?
We offer free FedEx Ground or FedEx 2-Day shipping on orders over $500. Expedited shipping options like Priority Overnight are available for prompt delivery.
Can I pick up my watch in person?
Yes, visit us by appointment at our West Texas showroom.
How can I reach support?
Contact us anytime via email, phone, or text. Our knowledgeable team is eager to assist.
Why haven't I received order confirmation?
Order confirmations take 12-48 hours as payments are verified. We'll update you as soon as your order is processed.
Why was my order cancelled and refunded?
If payment verification fails, your order may be canceled. Our team will contact you to resolve the issue or discuss alternate payment options.
What is your return policy?
We offer a 7-day return window plus a 1-year service warranty. Please contact us for full return instructions.
How do I initiate a return?
Reach out via email, phone, or text to start the return process. Details are provided upon request.
What payment methods do you accept?
Payments may be made via wire transfer, all major credit cards, PayPal, PayPal Credit, Venmo, and Affirm for payment flexibility.
How can you offer competitive pricing?
As an independent retailer, we are not bound by manufacturer restrictions placed on authorized dealers, allowing us to offer better pricing and flexibility.
What is an authorized dealer?
An authorized dealer partners directly with brands but often faces pricing constraints and sale restrictions. We operate independently, offering greater freedom in pricing and selection.
How do you source your watches?
Our watches come from trusted wholesalers, authorized dealers, trade shows, and private sellers. Each timepiece is carefully curated and inspected for quality and authenticity.