Effective Date: Jan 1, 2026
Privacy Policy
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Epic Watches ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
- Records of inquiries and customer service requests
- Order details and customer preferences
- Purchase history and customer feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our products and services
- Processing transactions and payments
- Communicating with you regarding orders, inquiries, and customer support
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including order updates, customer support, and important account notifications.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in.
- We maintain timestamped records of all opt-in actions.
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions
- You can cancel SMS notifications at any time by replying "STOP."
- You will receive a final confirmation message, and no further messages will be sent unless you opt in again.
- All opt-out requests are processed promptly.
Message Frequency & Content
- Message frequency varies based on your interactions with Epic Watches.
- Messages are directly related to the products or services you requested.
- We do not send promotional messages without your separate consent.
Help & Support
Reply "HELP" for assistance or contact us at:
Email: info@myepicwatches.com
Phone: +1 (432) 385-5143
Customer support is available during normal business hours.
Carrier Information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors performing support services, such as customer service or SMS delivery providers, is permitted only as necessary to provide our services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties.
We implement strict security measures to protect your SMS consent records and messaging preferences.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information.
We may share information with:
Service Providers
- Payment processors
- Shipping providers
- Website hosting providers
- Customer support platforms
- SMS service providers solely for delivering messages you have consented to receive
All service providers are contractually required to protect your information.
Legal Compliance
We may disclose information if required by law, legal process, or to protect our legal rights.
Business Transfers
If Epic Watches is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction while remaining subject to this Privacy Policy.
Text messaging originator opt-in data and consent will not be shared with third parties except those required to provide SMS delivery services.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
- Encryption of sensitive information in transit and at rest
- Secure authentication and access controls
- Regular security monitoring and updates
- Employee privacy and security training
- Incident response and breach notification procedures
- Secure backup and disaster recovery systems
Although we use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic
- Remember your preferences
- Improve website functionality
- Measure website performance and effectiveness
You may disable cookies through your browser settings, although doing so may affect certain website features.
7. Your Rights & Choices
You may:
- Access, update, or request deletion of your personal information
- Unsubscribe from marketing emails at any time
- Opt out of SMS messages by replying "STOP"
- Request information about how your data is processed
- Withdraw consent for future communications
- Exercise any rights available under applicable privacy laws
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. This Privacy Policy applies only to information collected by Epic Watches.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The most current version will always be posted on our website along with its effective date. If material changes are made, we may notify you through our website or by email where required by law.
10. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Epic Watches
200 Spring Park Dr, Suite 110
Midland, TX 79705
Phone: +1 (432) 385-5143
Email: info@myepicwatches.com
Website: https://myepicwatches.com/
By using our website and services, you consent to this Privacy Policy.