At Epic Watches, we are committed to your complete satisfaction with every luxury timepiece purchase. If, for any reason, you are not entirely happy, our return policy is designed to assist you.
Return Eligibility
- Timeframe: All returns or exchange requests must be made within 7 days of delivery.
- Condition: The watch must be unworn, in its original condition, and include all original packaging, accessories, and documentation such as warranty cards and manuals.
- Exclusions: Special orders, custom pieces, engraved items, and sourced watches are generally final sale and non-returnable. Please contact us for specific exceptions.
- Mandatory Unpacking Video: Due to the high value of our products, an unpacking video must be provided at the time of delivery for all returns or exchange claims. This video is required especially for claims related to incorrect, damaged, or missing items.
How to Initiate a Return
Contact our customer service team for a Return Merchandise Authorization (RMA) number. You will need to provide your order number and reason for the return.
Repackage the watch securely in its original packaging with all accessories included. Clearly label your package with the RMA number.
Return shipping costs are the responsibility of the customer. We recommend using a secure, insured carrier such as FedEx.
Restocking Fee
A 5% restocking fee applies to all returns and exchange requests due to the high value of our products.
Refund Processing
Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
Original shipping fees are non-refundable.
Exceptions & Important Notes
- Items showing signs of wear, damage, or alteration after delivery are not eligible for return.
- Returns from watches purchased on sale, during promotions, or marked as Price on Request are not accepted.
- All sourced watches are final sale and cannot be returned.
Contact Us
If you have any questions or need assistance with returns, please contact:
Epic Watches
+1 (432) 385-5143
info@myepicwatches.com
Midland, TX